FAQs

Products

Are all your products vegan?

Yes, all of our products are 100% vegan and cruelty free.

 

Are all your products palm-oil-free?

Yes, we do not use any form of palm oil in our products. If you want to read more about it check out our blog post on palm oil here.

 

Do you produce everything you sell?

All of our products are handmade by us in Cambridge (UK). Our soaps and shampoos are produced using the traditional cold process method, as this allows for a greater preservation of the oil properties. This methods consist of mixing an Acid (vegetable oils and butter) with a Base, meaning the lye solution (Sodium Hydroxide and distilled water). These two elements react to produce a salt, which is the soap. Cold process soaps need to rest 4-6 weeks in order for the remaining water to evaporate.

 

What is the PH of your soap and shampoo bars?

All natural soap and shampoo bars made with simple ingredients and traditional processes, such as the hot and the cold methods, will have an alkaline PH (>7). Our soaps have a relatively low PH of 8, which makes them milder than other equivalent products.

The PH is measured on a scale of 0 to 14, where 0 to 6 is an Acid PH, 7 is a Neutral PH and 8 to 14 is an alkaline PH.


Why aren't the products 100% organic?

We thought a lot about whether making our products organic or not, and we came to the conclusion that, at the moment, this is not economically feasible. In fact, if we made all of our products 100% organic the price would almost double.

Nonetheless, whenever the price difference is small, we do choose organic options, and that is why several of our products have a part of organic ingredients. As consuming organic products is important to us, we intend to start a line of organic soap and shampoo bars once we grow a little bit and we can do it in a more affordable way.

In any case, we do intend to keep the non-organic line as we believe that zero waste should always be accessible!

 

What is the difference between a handmade and a commercial soap?

During the saponification process, glycerine is produced. In industrial soaps, glycerine is normally extracted and sold to other companies, or used in other cosmetic products. Handmade soaps do instead contain naturally occurring glycerine and therefore are a lot more hydrating.

Also, a lot of commercial soaps use synthetic fragrances and ingredients which can be harmful both to the body and the environment.

 

Can your soap bars be used as shaving soap?

Yes, both the Aloe Vera Soap Bar and the Shea Butter Soap Bar create a very soft lather which allows them to be used as shaving soap. Alternatively, you can also use any of our shampoo bars!

You can create the lather with your hands or use a shaving brush to create even more bubbles, both ways work amazingly!

 

What is the difference between a liquid and a solid shampoo?

The main difference is the presence of water. In fact, liquid soaps and shampoos are mainly composed of water. However, the presence of water also requires the use of preservatives, which are not used in solid shampoos.

Also, due to the fact that commercial shampoos contain synthetic ingredients, they can create a barrier on the hair (which helps make the hair look shiny and healthy). When you start using a 100% natural shampoo bar you might go through a transition phase, which usually lasts 2-3 weeks during which more frequent washes should be avoided.Not everyone goes through a transition phase and this depends a lot both on the hair type, the water hardness and the type of products used before moving to a shampoo bar!

 

Do I need a conditioner after using your shampoo bars? 

No, conditioner is not needed after using our natural shampoo bars, but we highly suggest to use an Acid rinse (which helps rebalance the PH and leaves the hair detangled and shiny).

If after a few weeks of using our shampoo bars, you were to find that your hair need some extra moisturisation we suggest making a hair mask with natural oils/butter to apply on your damp hair prior to showering. You can find all sorts of recipes online, but in most cases applying coconut oil to your damp lengths for about 20 minutes before washing them is enough.

For more information on using natural shampoo bar check out our free guide!

 

Will you ever make a conditioner bar?

This is definitely one of the questions we receive most often haha. But no, we won't make a conditioner bar for two main reasons:

1 - Our shampoo bars don't need conditioner, they all have ~5% of unsaponified oils in addition to the naturally occurring vegetable glycerin (a byproduct of the saponification process), which both act as moisturising agents

2 - Also, all recipes for conditioner bars include ingredients that aren't completely natural (such as naturally derived ingredients, which unfortunately is a very broad category), and for as long as we don't understand fully the impact and processes of these ingredients we would prefer not to use them.

 

How do I make an acid rinse?

To make an acid rinse with apple cider vinegar (ACV) you should: 

- Pour 1 tbsp of ACV in a spray water bottle

- Add ~500ml of water

Optional: ~10 drops of essential oil

Shake the bottle and spray the mixture on the washed and rinsed hair, then rinse again.

Please note that you won't be able to smell the vinegar once the hair is dry.

For more information on using natural shampoo bar check out our free guide!

 

My hair get greasy more easily, what should I do? 

If you were using a product with synthetic ingredients before switching to 100% natural shampoo bars you will probably go through a transition phase, during which your hair will get greasy more quickly.

Shampoos which contain synthetic ingredients create a barrier on the hair (which helps make the hair look shiny). Because natural shampoos do not leave this barrier, the hair in a first stage could feel the need to over-produce sebum. The transition period usually lasts 2-3 weeks during which more frequent washing should be avoided.

While it can be tricky to avoid washing the hair more often, it is important to resist otherwise your hair will get used to the new washing schedule.

Not everyone goes through a transition phase and this depends a lot both on the hair type, the water hardness and the type of products used before moving to a shampoo bar!

Once the transition phase is over you will find that your hair is lighter and softer, and thanks to the Acid Rinse they will also remain shiny!

For more information on using natural shampoo bar check out our free guide!

 

Can I use your products while pregnant?

If pregnant or nursing we suggest contacting your doctor and ask information about what products are safe for you to use as some essential oils are not considered safe to use while pregnant.

 

How do I take care of the soap and shampoo bars to make them last longer?

It is very important, after using soap and shampoo bars, to ensure that they dry very well. Soap and shampoo bars should be kept on a draining soap rack, and in a dry environment.

 

Are the labels compostable?

Our  soap and shampoo bar labels are 100% compostable, as they are printed on recycled unbleached paper and glued with a natural, plastic-free, almond-based glue (from the Italian brand Coccoina).

Unfortunately, our glue doesn't work on metal and we were not able to find a provider of compostable sticky labels that accepts small orders, therefore our deodorant labels use a synthetic glue, and hence, are not compostable. However, they are printed on  unbleached paper!

 

Are the deodorants antiperspirant? 

No, they are not antiperspirant. Our deodorants will prevent bad smells due to their antibacterial power, but will not prevent sweat. Sweating is a natural body activity used to expel toxins, for this reason, it is not suggested to prevent it through the use of antiperspirants.

 

Can I return the deodorant/balm tin to be reused?

If you live in Cambridge or are willing to cover the shipping costs we accept returns on our deodorant and balm tins in exchange of a cumulative £0.50 discount code on your next order. Just let us know if you wish to have separate discounts or a cumulative one and provide an email address where to send the discount code.

Unfortunately, at the moment we cannot afford to cover the costs of the shipping, as the deodorant tins cost us only £0.37 and we are a very small business. We do hope to be able to provide this service if we ever become large enough.

 

Shipping

Where do you ship?

We ship to all of Europe. Please note that non-EU countries may require you to pay custom duties.

We have decided not to ship outside of Europe as we don't feel comfortable with the high emissions deriving from such long-distance freight. That said, if you live in a country where you don't have access to zero waste options we are more than happy to make an exception and ship to you, just contact us before ordering to arrange it!

Complete list of the countries we ship to:

Albania, Andorra, Austria, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City

 

Why don't you ship outside of Europe?

We have decided not to ship outside of Europe due to the air miles and consequent carbon emissions that wold be involved in doing so. We feel that we should encourage people to buy locally, both to support the small producers that live in their area and to reduce the carbon footprint of their shopping.

If you live in a non-European country that doesn't have access to this type of products though, we'd be happy to make an exception for you! We don't want our "rule" about shipping and emissions to make it even harder to find zero waste products for people that can't find them locally!

  

Is your shipping also plastic-free?

All of our products and shipping packaging are 100% plastic-free, recyclable and often recycled.

Because we also reuse all of the shipping packagings we receive, you might receive a package that contains plastic. We ask our suppliers to ship 100% plastic-free, but this isn't always possible.

 

Is the shipping price calculated automatically?

Yes, the shipping price is calculated automatically at the check-out based on the total weight of your order.

 

Why is the shipping price connected to the weight?

We applied the shipping prices and rules of Royal Mail. We wanted the price paid for the shipping to be as fair as possible and to never make you pay more than what we actually pay.

 

What to do if my order exceeds 2kg?

In order for your order to exceed 2kg, you would need to purchase 19+ products, this order would, therefore, count as a wholesale order, for which you should get in touch with us directly.

 

The company

Are your products safe?

All of our products have been assessed for safety in compliance with Annex I, EC Regulation 1223/2009 (EU Law).

Even though we are a small business, this doesn't mean that we don't do everything legally! We are a registered business here in the UK, and all of our products are registered in the EU Cosmetic Product Notification Portal.

In addition, all of our labels are in compliance with EU legal requirements, meaning:

- Ingredients are listed using INCI names

- Name of the product

- Address of the company

- Batch number

- PAO (period after opening)/BBE (best before end) information

 

What is the difference between you and a standard company?

The main difference between us and regular companies is that not only we package and ship completely plastic-free and reuse all the packagings we receive, but we also put an extra effort in reducing waste (and in particular plastic) at the production stage. We share all the information about the waste we produce as a company in the  section of our website and on our social media accounts.

Also, we will spend our earnings in environmentally conscious ways as we try to be zero waste and sustainable also in our everyday lives.

 

Are you committed to be palm-oil-free? Why?

Yes, when we started making our products we decided to commit to being 100% palm-oil-free. While Palm oil can be very useful in soapmaking, as it lowers the costs and gives extra hardness, we decided to exclude it completely in our recipes, substituting it with larger amounts of shea and cocoa butter.

To read more about the reasons behind this choice check out our dedicated blog post!

 

But why didn't you choose to use Sustainable Palm Oil like other companies did?

Even if we believe in the seriousness of some of these certifications, we do believe that the over-consumption of one specific ingredient is never really sustainable. And the consumption of palm oil/sustainable palm oil is still very high among companies.

In addition while it can be hard to eliminate completely palm oil from some products, it's fairly easy to avoid it in cosmetic products, and we believe that eliminating it where it's not needed will allow for a more balanced demand, that will be able to be fulfilled by those that produce it sustainably.

Read more about our view on Palm Oil here!